Monthly Archives: July 2015

Our thanks go to Jennifer

Jennifer from Brookfield has been a long standing customer and KoolKat Quilting was delighted when she brought her quilting friends to us.  This is quilt being machine quilted for free with the bountiful feathers e2e machine quilting pattern.  Our offer to reward customers who bring us new clients is still open.

Jennifer from Brookfield has been a long standing customer and KoolKat Quilting was delighted when she brought her quilting friends to us.  This is quilt being machine quilted for free with the bountiful feathers e2e machine quilting pattern.  Our offer to reward customers who bring us new clients is still open.

http://www.koolkatquilting.com/wp-content/uploads/2014/06/SAVE-MONEY-QUILTING.pdf

Jennifer Down reward quilt Jennifer Down reward quilt1

John Deere features today at KoolKat

Vicki Gillam2 Cheryl Doblo1 Coral Bailey

The John Deere quilt is the second from Vicki at Pittsworth and this quilt is for one of her grandsons. It is being quilted with the budget leaf meander e2e machine quilting pattern.  The second quilt is one of two identical quilts from Cheryl at Ipswich who asked for budget patterns for these quilts. Coral from Pittsworth chose the budget meandering leaves e2e for her yellow quilt.

Busy start to the week at KoolKat

Betty from Toowoomba brought the two lap quilts below for which she chose patterns from the budget machine quilting range.  Karla also from Toowoomba brought the small with the panel of numbers, while Peta from Onkaparinga, SA sent the brown star quilt for which KoolKat Quilting chose the paisley e2e machine quilting pattern.  The bottom quilt featuring the Ford F utility trucks was delivered by Vick from Pittsworth, and it is for one of her grandsons.

Betty Pellin1 Betty Pellin2 Peta Wann

Karla Knott1Vicki Gillam1

KoolKat Customer Satisfaction Survey

KoolKat Quilting customer survey July 2015.

A 10 question survey was distributed to KoolKat Quilting’s list of email newsletter recipients in late July 2015. Just over 40 responses were received, and while the sample size is small, the trends emerged early and did not alter significantly over the period that the survey was made available on the website.

As this list contains all customers, some of whom may have bought a pattern or fabric only, and not engaged our machine quilting service, the first question aimed to sort this group.

Q2 asked for the respondent’s location, and the survey results are reflective of the location of our customers.

Q3 asked when the last quilt was machine quilted by KoolKat Quilting, and this showed 4 in 10 had a quilt done this year and 4 in 10 either last year or the year before. One in 10 either could not remember or had never had a quilt done by us.

Q4 asked that if no quilt had been done this year, why? Almost 1 in 3 said they did not have any quilt tops ready for quilting, but just over 1 in 3 said they had either gone to another quilter, did their own or couldn’t afford the service. Just under 1 in 10 signalled they had stopped quilting, but this may be closer to 1 in 10 as 1 respondent said in a comment, that they were stopping after having 2 done this year by us.

Q5 how our service standards rate. Nearly 6 in 10 said KoolKat Quilting was much better than our competition, and overall 8 in 10 said we were better. Just under 1 in 10 rated us the same as the competition, and 1 in 10 said we were worse.

Q6 how our price level rates. We are considered much more reasonable in price by 2 in 10, while half of the respondents said we were more reasonable. Almost a quarter said our price was the same, and just over a quarter said our prices were less reasonable. However, no-one said “much less reasonable”, which is the opposite end of the scale to the “much more reasonable” result.

Q7 what customers like about KoolKat. Almost 100% said speed of service, while quality and friendliness received a positive rating by more than 7 in 10 respondents. One in 3 rated price as competitive. All options in this question which we consider to be the positive aspects of our service received positive ratings.

Q8 what customers dislike about KoolKat Quilting. Three in 10 disliked the lack of custom quilting, 2 in 10 disliked the cost of machine quilting. Nearly half made comments – all bar one were positive.

Q9 website – generally this was viewed favourably, but few are using the quilt order forms introduced this year. One person made some informed comments about website construction, which will be reviewed.

Q10 Suggestions. Seven in 10 said lower prices, 3 in 10 said offer a customer quilting service, and 3 in 10 lower prices for backing and wadding. Half the respondents made comments.

Interesting hexagonal quilt at KoolKat today

Hexagonal quilt

Here’s an interesting hexagonal quilt from Lyle of Toowoomba.  She asked for the daisy chain e2e machine quilting pattern in an aqua thread for this quilt.  Thank you those who have completed the survey included as a link in yesterday’s email newsletter.  We look forward to receiving more surveys today, as the results are both interesting and helpful.

Recent quilts at KoolKat Quilting

The first quilt is from Helen at Mount Isa and this is being quilted in the bohemia e2e machine quilting pattern. Heather from Toowoomba chose the budget meandering leaves pattern for her daughter’s quilt which is to be used for a fundraising campaign. The baby quilt with the diagonal lines comes from Lesleigh of Westlake, while Lyn from Dalby dropped off the black and white quilt which will be part of the quilt show at Bell this weekend.

Heather Thies Helen Clow4 Lesleigh Bateman Lyn Bower