Category Archives: Uncategorized

Please make sure you do the following

Two messages for this page.

Please don’t expect us to find you have changed your email or any other address and haven’t brought this to our attention, especially during a busy period. If you haven’t received our usual prompt email say within one week, you should asking yourself why, especially the emails we send to an apparently valid address don’t bounce.

That is just a common courtesy, and just bring to our an attention to any change you have made by choice.

Secondly absolutely no 2″ wide material binding.

ONLY ever 2 1/2 ” – 2″ is too hard to work with, especially our machine method of double sided binding.

Thirdly CHECK the perimeter of the quilt, THEN be generous with the binding length you send – we’ve had avoidable errors from at least 2 customers which needlessly complicated our time.

Hopefully this will make your check what you are doing regarding this.

We haven’t charged for the inconvenience, but what did happen was a needless waste of time, which only put stress on the single person doing both my job and hers for a brief period of time.

She had enough stress to deal with without it being added to by avoidable errors.

Changes to Terms and Conditions

A couple of things to take note of:

1. For reasons of location, we may cease the drop and pick up facility. This will mean there will be no drop off box, but we may consider a collection only if circumstances require it.

Our preference is to move from a consultation/drop off area to being on-line only. Our new street address will not be on our letterhead for example. If you are a first -timer, you get just one chance to meet us face to face, and we require a specific time. You don’t for example, expect to say “I’ll be there sometime in the morning “ to your doctor or accountant, and expect that appointment to hold. We’re busy people, and often plan down to the minute. We ask only you extend this courtesy in return.

Summarising that,your responsibility is to specify a particular time and keep that appointment. We will not answer a knock at the door without this. We are not a shop,we are a factory, just to be clear.

2. If we judge that all of the quilts arrive at different times, and they could arrived together, we will charge for that repeat posting. You can avoid this by ensuring items arrive together in ONE parcel, even using tape to strap two parcels together- this is why we do it, it is cheaper for one thing. Similarly if you send a quilt separate to the order you intend, it is actually a hindrance rather than a help. To avoid this is to say, hold the other 1-2, there is one or however many more to come, we will hold the order until we get all of them.

Once again if we judge you could acted to ensure these could been sent at the same time AND in the same parcel, we will charge for that second posting.

To put it simply, one get one free delivery not two for an order that should have come together.

3. We are now charging what we are entitled to charge for fees on credit cards. To avoid this you should be using bank, or EFT transfer.

Changes to Terms and Conditions – please read

A couple of things to take note of:

1. For reasons of location, we may cease the drop and pick up facility. This will mean there will be no drop off box, but we may consider a collection only if circumstances require it.

Our preference is to move from a consultation/drop off area to being on-line only. Our new street address will not be on our letterhead for example. If you are a first -timer, you get just one chance to meet us face to face, and we require a specific time. You don’t for example, expect to say “I’ll be there sometime in the morning “ to your doctor or accountant, and expect that appointment to hold. We’re busy people, and often plan down to the minute. We ask only you extend this courtesy in return.

Summarising that,your responsibility is to specify a particular time and keep that appointment. We will not answer a knock at the door without this. We are not a shop,we are a factory, just to be clear.

2. If we judge that all of the quilts arrive at different times, and they could arrived together, we will charge for that repeat posting. You can avoid this by ensuring items arrive together in ONE parcel, even using tape to strap two parcels together- this is why we do it, it is cheaper for one thing. Similarly if you send a quilt separate to the order you intend, it is actually a hindrance rather than a help. To avoid this is to say, hold the other 1-2, there is one or however many more to come, we will hold the order until we get all of them.

Once again if we judge you could acted to ensure these could been sent at the same time AND in the same parcel, we will charge for that second posting.

To put it simply, one get one free delivery not two for an order that should have come together.

3. We are now charging what we are entitled to charge for fees on credit cards. To avoid this you should be using bank, or EFT transfer.

KoolKat Christmas 2023 offer

How to get those quilts finished for Christmas!

During November KoolKat is offering a free binding service to solve the tedious job of finishing your quilt.

Not the machine quilting, that’s the easy part.  We do most quilts within 24-48 hours of receiving them.

But then what happens?

Sometimes they are stored in the “round toit” cupboard.

We can fix that.

Send your quilt tops to us during November and we will send them fully finished- binding in place – ASOLUTELY FREE.

Just go to our website, fill out our order form including ticking the section on binding (single or double-sided) and get it in the post.

Binding will only be done if you have ticked this section.

Quilt job done and Merry Christmas to the lucky person receiving your gift.

Opening and closing times in July 2023

Opening and closing times in July

Please note the KoolKat studio will close from July 1 for three weeks.  We will re-open Monday July 24.

Thank you everyone who participated in our 20th Anniversary March Madness sale.  You certainly kept us very busy.

Thanks also for switching so readily to using bank deposit rather than remote location credit card with processing fees.  We have avoided charging for the extra fees so far and hope to continue this.

KoolKat Quilting business opportunity

KoolKat Quilting business opportunity
Do you see yourself owning and operating a home-based, established quilting business? The owners of KoolKat Quilting, Kat and Geoff Adams are offering, for the first time, KoolKat Quilting, for sale. As you probably know, KoolKat has been operating since 2003 – 20 years! 

The business includes 2 large fully computerised Statler Stitchers. These are the leading industrial quilting machines, capable of truly formidable turnover. There is a fully functioning website, a sizeable list of return customers, and a simple and reliable system for running the business.

You do not need advanced sewing skills, as the business is 100% all-over or edge-to-edge computerised quilting. However, there is scope for adding more complex quilting to the business and the machines are more than capable of doing this.

The business is transportable. It is primarily mail order, so customers send work to you wherever you are. The space required to operate is no larger than a standard double garage!  

Why are we selling? Simply put we are not getting any younger, and we’d like to retire. However, our customers are assured that it is business as usual and when a new owner is appointed, we offer training to the same exacting standards that you have enjoyed.

If you see yourself in this picture, working from home and enjoying giving great service to lots of wonderful customers, please contact us for an information package about the sale of KoolKat Quilting.

Kat & Geoff Adams, KoolKat Quilting
PH 07 4696 8746, International (617) 4696 8746.
 
Email: koolkatquilting@bigpond.com
 
www.koolkatquilting.com
www.koolkatquilting.blogspot.com
https://www.facebook.com/koolkatquilting
 
Mail: PO Box 18, Harlaxton, Q 4350
Studio: 7 Crestview Crescent, Blue Mountain Heights, Toowoomba, Q 4350.
 

Change to our order forms

Order forms to be sent with your quilts are available from the link on our home page. We prefer payment by bank deposit or electronic funds transfer to avoid fees. KoolKat has not added credit card fees to invoices to cover these costs to date as we would prefer not to add to your inconvenience. If you send credit card details, please put them on a separate piece of paper as it easier for us to shred these afterwards.